PROMPT ASSISTANCE
Always by your side

 

Get real-time notifications in case of system failure and effortlessly find all the information you need:

 

  • Error code and description to facilitate technical support.
  • All the details on the nearest service center.

 

A smart way to get prompt assistance, avoid and correct errors as quickly as possible, and achieve the peace of mind you deserve.

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Do you need help?

  • Here’s what you can do with Ariston NET!

    With the Ariston NET App, managing your water heater is very easy! Temperature control and switching on and off are always just a click away. Furthermore, by connecting your product, you will be able to keep consumption under control and follow our advice to save money

  • How can I download the Ariston NET app?


    It is available for free on Google Play (for Android) and on the Apple App Store (for iOS). Try the demo version of the app to discover all its advantages.
  • How much does the app cost?

     

    It’s free! To manage your heating from a smartphone, simply download it from Google Play or Apple Store.
  • How can I connect my product to the internet?

     

    Just follow the simple instructions in the installation manual to connect the device to your home Wi-Fi network. From now on you can conveniently control your product via the app. For further information on the service, contact Customer Service team, or visit the website: https://discover.ariston-net.remotethermo.com

  • What can I do if the App does not work properly?

     

    In the event of an App malfunction, we advise you to uninstall and then reinstall it again on your smartphone.
  • How can I create my personal account?

     

    After downloading the Ariston NET Apps, click on the Register button.
  • How can I recover my username and password to access the service?

     

    If you have forgotten your password to access the service, you can request that it be sent to the Login section of the App or to the website www.ariston-net.remotethermo.com. You will receive a link for the reset to the email address indicated during registration.
  • I no longer use the reference email that I provided during registration. How can I change it?

     

    We remind you that the username is not an editable field. You will still have the possibility to insert a secondary reference email in the web portal www.ariston-net.remotethermo.com to receive communications and updates on the service
  • What happens if I change my home modem and I need to reconfigure the product within the network?

    You will have to have to go through the network configuration procedure again to allow the product to communicate with the platform via your home internet connection. For more information, consult the product manual.

  • How do I disable the service and delete my data?

     

    You can delete your personal data from the platform (www.ariston-net.remotethermo.com) at any time in the User profile section by following the methods indicated in our Privacy Policy.

  • Privacy Policy

     

    In line with the new European Regulation 2016/679 (GDPR) on data protection and with our commitment to act with transparency, we take the security of your personal information very seriously.