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After trying Ariston NET, can I go back to using Aqua Ariston NET?
Ariston NET is the only app to control your water heater. Aqua Ariston NET will soon be closed. If you want to continue managing your water heater remotely, you need to download the new Ariston NET app as soon as possible.
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Can I check more than one product on Ariston NET?
Yes, on Ariston NET you can check more than one product. To add a new one, you need to open the app menu, expand the “selected product” section and tap “add product”. This will start the registration procedure for a new product and you will be guided throughout the procedure.
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Can I continue to use Aqua Ariston NET?
Aqua Ariston NET will soon be closed. If you want to continue managing your water heater remotely, you need to download the new Ariston NET app as soon as possible.
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Can I access Ariston NET directly with my usual email and password?
Yes, it is possible and it is what we recommend you do. Access the Ariston NET app using your usual email and password. This way, you will automatically find your products in the new app
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Can I use both apps at the same time?
Aqua Ariston NET is the old app, and will be closed soon. It has been replaced by the new Ariston NET app. If you want to continue managing your water heater remotely, we ask you to download the new Ariston NET app as soon as possible.
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Do I have to reconnect my product to control it on Ariston NET?
If you access Ariston NET with your usual credentials, you will not have to reconnect your product, because you will find it directly on Ariston NET.
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How can I transfer my account to the new Ariston NET app? Do I have to create a new account?
To transfer your account to the new Ariston NET app, you don’t need to create a new account, you just need to access Ariston NET with the credentials you are already using to access Aqua Ariston NET. This way, you will automatically find your appliances and data in the new app.
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How can I connect a new product on Ariston NET?
To connect a new product on Ariston NET, if you have just created a new account, you will be guided by the app to add a product to your account step by step.
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If I have forgotten the password, do I have to reset it first or can I do it directly on Ariston NET?
If you have forgotten your password, you can reset it directly on Ariston NET. After downloading the app, open it and tap on “sign in”, then on “Forgot your password?”. Follow the guided procedure to reset the password and set a new one to access Ariston NET
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I forgot to download Ariston NET and I can no longer find Aqua Ariston NET on the store. What can I do?
No problem, we will not delete your data unless you request it. Open the store and download Ariston NET. Then open the Ariston NET app and log in with the same credentials you were using before on Aqua Ariston NET
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What are the differences between Aqua Ariston NET and Ariston NET?
Ariston NET is the only app to control your water heater. It will bring you an improved user experience and an easier way to control your water heater.
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Who can I contact if I have problems switching to Ariston NET?
If you encounter problems while switching to Ariston NET, you can contact our customer service at info.connectivity@ariston.com.
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Why are there two different apps?
There are two different apps still only for a little while. Soon there will be only one app: Ariston NET. If you want to continue managing your water heater from the app, we therefore ask you to download the new app as soon as it is available.
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Why should I switch to Ariston NET?
Aqua Ariston NET will be closed soon, so if you want to continue managing your water heater from the app, we ask you to download the new app as soon as possible. We have worked for:
A new and simple to use navigation
Clear and intuitive graphics
The Energy and Savings section has been renewed and enriched to better manage consumption
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Will I have the same functions for my product on Ariston NET?
You will still be able to apply the same ways of working to your product, only better and simpler.
If you access Ariston NET with your usual credentials, you will find all your settings and programming automatically transferred to the new app. Open the app menu and discover all the news!
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Will I still see my consumption data on Ariston NET?
If you access Ariston NET with your usual credentials, you will find all your information automatically transferred to the new app. The consumption data can be found in the ‘Energy and Savings’ section, with a new style for better readability
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Will my personalized settings and programming be moved to Ariston NET?
If you access Ariston NET with your usual credentials, you will find all your settings and programming automatically transferred to the new app. Open the app menu and discover all the news
