Ariston NET Pro
The easy way to efficiency and customer satisfaction
Ariston NET Pro is the remote assistance platform that allows easy issue resolution, enhancing your efficiency and scheduling to simplify your work and make your customers satisfied.
99%of Service Centres satisfied with the Ariston NET Pro platform
50%of Service Centres recognise an increase in profit thanks to the Ariston NET Pro platform and the remote assistance service
80%of Service Centres report improved intervention effectiveness, reducing visits and saving time and costs-
*BVA Doxa survey conducted on a sample of 112 Service Centres in Spain, Italy and Poland regarding the consumption habits of Ariston related
Ariston NET Pro advanced features
Ariston NET Pro helps you simplify your work and make your customers satisfied with:
/ Real-time product monitoring & remote setting
/ Real-time e-mail notifications in case of a system failure
/ Active Care, the innovative feature powered by artificial intelligence that analyses installed park parameters, anticipates malfunctions, and helps you optimise your workload by addressing issues before they occur.
DRIVE YOUR BUSINESS FORWARD
With Ariston NET Pro you can boost your service offer with no major organisational changes: the platform seamlessly integrates into your daily habits.
It ensures customer loyalty throughout the product’s lifecycle, paving the way for future service offerings and meeting the demand for connected solutions.
Join your customers on the path to sustainability!
Thanks to Ariston NET Pro you will help your customers reduce energy waste, optimising their product parameters remotely.
SOLVE CUSTOMER ISSUES WITH EASE
Ariston NET Pro optimises your workflows and enhances your overall performance.
This user-friendly platform provides complete remote access to the user interface, ensuring that simple malfunctions can be easily resolved without the need for on-site visits.
When a remote solution is not attainable, you can prepare more effectively for the first visit by learning in advance the spare parts needed, consulting the error history, and analysing key data behavior.
● Reduce first visit by 7%*
● Reduce second visits by 20%*
● Enhance scheduled visits with Active Care
*Source: LCP Delta study
A WORLD OF ADVANTAGES WITH ARISTON NET PRO
/Monitor, manage and adjust product settings remotely to guarantee best possible performance, energy saving and a more sustainable comfort for your customers
/Receive real-time email notifications if a fault occurs and solve the problem immediately from anywhere
/Easily identify the necessary spare parts in advance and reduce second visits
/Predicts malfunctions and improves your scheduling by addressing issues before they occur thanks to Active Care
Smart thermostats:
In addition to reaching new customers with Ariston NET Pro services, you can also take care of your existing ones. Find out how to connect your customers' products with our latest generation smart thermostats.
- Smart thermostats
DO YOU NEED HELP?
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WHY OFFER ARISTON NET?By purchasing the Ariston NET remote assistance service, your customer entrusts you with the management of their products, with total peace of mind and the security of having a product always monitored by experts and a service aimed at preventing any malfunctions and blockages.
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HOW MUCH DOES ARISTON NET COST?To manage your smartphone product, the user only needs to download the app for free from Google Play or Apple Store. Furthermore, the Assistance Centre will be able to monitor the system remotely, upon signing a contract.
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WHAT ARE THE REQUIREMENTS TO USE ARISTON NET?The Ariston NET service is compatible with all suitable Ariston products. To use the Ariston NET service, it is necessary to have a product with integrated connectivity or to install a special Gateway / Sensys NET / CUBE S NET device connected to your customer’s product and capable of communicating all the temperature control data to our platform. The gateway is available both in Wi-Fi version, if there is a stable wireless internet connection in your home, and in GPRS version which is equipped with a SIM card for data traffic dedicated exclusively to this service. Sensys NET is available in Wi-Fi version.
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WHICH MODELS SUPPORT THE ARISTON NET INSTALLATION?The Ariston NET Service is compatible with all Ariston products of the Ebus2 range and can also be installed on Ariston models produced from 2006 (for more details on compatible models, refer to the dedicated section of the site).
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HOW LONG DOES IT TAKE TO ACTIVATE REMOTE ASSISTANCE?Activating the remote assistance service is quick and easy. It is sufficient to enter the WebApp available via the link https://www.ariston-net.remotethermo.com with your username and password; select the button dedicated to registering a user and fill in the fields with the necessary information. Once this phase is completed, the customer will receive an email with which he can confirm the activation of the service within the following 48 h.
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HOW DO I ENTER THE "ARISTON NET" WORLD?For any information or for more details contact us at 0333 240 8777 or fill out the form in the appropriate “Contact Us” section of the site.
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MY CUSTOMER CANNOT CONNECT THE PRODUCT. WHO SHOULD THEY CONTACT TO SOLVE THE PROBLEM?At any time on the internet portal you can check the connection problems of your installed park. Your customers can contact the toll-free number 0333 240 8777 which will explain to them all the standard procedures for re-establishing the internet connection.
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HOW CAN YOU INTERVENE IN THE EVENT OF MALFUNCTION?
In case of malfunctions, Ariston NET informs you promptly about the problem. Once the error has been identified, you can intervene remotely, when possible or directly at the customer’s home, knowing the type of fault in advance and saving time.
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WHO CAN I CONTACT FOR TECHNICAL PROBLEMS?Call our technical support team at 0333 240 8777 or visit our ariston.com website in the section dedicated to professionals.
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ONCE THE DEVICE IS INSTALLED HOW DO I REGISTER IT ON THE ARISTON NET PLATFORM?It is advisable that the product registration is carried out directly by the user via their mobile phone. If it is not possible, the web portal dedicated to our Assistance Centre has a dedicated section to activate the new installed product gateway.
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CAN I PURCHASE SENSYS NET WITHOUT THE MATCHING BOILER?Yes, the connectivity kit is available through the Ariston Technical Assistance service. For more information call customer service 0333 240 8777.
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IS IT POSSIBLE TO CONNECT ARISTON NET IN THE PRESENCE OF STATIC IP?Yes, consult the supporting product documentation.
