Warranty

YOUR ARISTON WARRANTY

 

 

PRODUCT PERIOD OF WARRANTY
Genus ONE+ WiFi
Alteas ONE+ Net		 10-year warranty*
12-year warranty*
Clas ONE
Clas System ONE
Clas ONE Regular		 8-year warranty*
E-Combi ONE
E-Combi ONE LPG
E-System ONE		 2-year warranty*
Next Evo X 2-year warranty
Nuos Plus
Nuos Plus Wi-Fi		 5-year warranty on the tank
2-year warranty on all electrical components
Nimbus NET R32 2-year warranty as standard 
7-year warranty when installed and maintained by Ariston Partner
10-year warranty with service contract
Velis Evo Wi-Fi
Velis Evo
Pro1 Eco		 5-year warranty on the tank
2-year warranty on all electrical components
Andris Lux Eco 4-year warranty on the tank
1-year warranty on all electrical components
Andris Lux
Andris R		 3-year warranty on the tank
1-year warranty on all electrical components
Aures Slim Multi 2-year warranty on the tank
1-year warranty on all electrical components
Piccolo 2-year warranty on the tank
1-year warranty on all electrical components
Controls, Thermostats, Timers 1-year warranty (Ariston shall deliver replacement items free or charge)
Replacement spare parts or appliances Replacement of parts or appliances under the warranty does not affect the expiry date of the warranty. The warranty on parts and appliances which are exchanged ends when the warranty on the original appliance expires.

* The warranty applies only to boiler component failures and does not apply to any other central heating system components external to the boiler, (such as room thermostats, sensors, external boiler controls, etc.).

PRODUCTS AVAILABLE IN THE REPUBLIC OF IRELAND ONLY



PRODUCT PERIOD OF WARRANTY
Velis Evo EU 5-year warranty on the tank
2-year warranty on all electrical components
Andris RS 2-year warranty on the tank
1-year warranty on all electrical components
Replacement spare parts or appliances Replacement of parts or appliances under the warranty does not affect the expiry date of the warranty. The warranty on parts and appliances which are exchanged ends when the warranty on the original appliance expires.

 

HOW TO REGISTER MY WARRANTY?

 

Check with your installer if they are registering the product for you.

If not, simply visit https://www.aristonconnections.co.uk/product-register/ or register over the phone with our Customer Service team.


This has to be done within 30 days of installation.

 

WHERE DO I FIND THE MODEL AND THE SERIAL NUMBER OF MY APPLIANCE?

 

The boiler model and serial number will be found on the data badge situated inside the boiler casing or inside the flap on the front of the boiler. This is normally on the left hand panel on current models.

For our water heaters the badge should be on the outside body of the unit.

If you experience any problems finding the information, please contact your installer for advice.

 

WHO CAN USE THE WARRANTY?

 

The Warranty is provided only to the person who is named and notified to Ariston at the time of registering the Ariston Product (“you”) and confers no rights on any person other than you and Ariston.

HOW CAN I VALIDATE THE WARRANTY?

 

In order to validate your Warranty, you must:

  1. have your Ariston Product installed and commissioned by a competent person in compliance with current national regulations and the manufacturer’s (Ariston UK) installation instructions; and
  2. have your Ariston Product installed within 3 months of purchase.  If installed after 3 months, the warranty will start from purchase date and not install date.  You can register either:
  • online at www.ariston.com/en-uk; or
  • by phone on 0333 240 8777

    If you do not register your Product within 30 days, then you are only eligible for a standard 1-year warranty on all Ariston products; and
  1. have your Ariston Product professionally serviced by a competent person in compliance with current national regulations at 12 months following installation and every 12 months thereafter during the warranty period, and be able to provide proof of such service(s) to Ariston on request.

 

All aforementioned warranties apply only to products installed in the United Kingdom and the Republic of Ireland.

 

ARISTON WATER HEATER WARRANTY

 

WHAT MAINTENANCE DOES MY WATER HEATER REQUIRE?

 

In order to obtain the best performance from the heater, the sacrificial anode must be checked every year and replaced as necessary. If the heating element is heavily coated with scale we recommend descaling and removing any lime deposit from the heater at the time of this inspection. Where the additional cold water controls are fitted, the expansion vessel will need to be recharged by the installer. The heater must be serviced annually. Failure to service which includes inspection and replacement of the sacrificial anode will invalidate warranty.



ARISTON BOILER WARRANTY

 

  • The boiler must be installed in accordance with the manufacturer's instructions
  • The boiler must be installed by a Gas Safe Registered engineer.
  • The installer must arrange for a Building Regulations Compliance Certificate to be issued to the boiler owner.
  • The Building Regulations Compliance Certificate is to be made available upon request by any attending Ariston service representative.
  • The Benchmark commissioning checklist, which can be found at the back of the Installation instructions, must be completed in full by the installer.
  • The completed Benchmark checklist must be left with the boiler or be made available upon request by any attending Ariston representative.
  • The boiler must be serviced by the 12-month anniversary of the installation. This must be carried out by a Gas Safe Registered engineer.
  • Proof of annual service must be made available upon request by any attending Ariston representative.
  • The boiler must be installed on a clean system and if necessary, corrosion inhibitors added.
  • The warranty applies only to boiler component failures and does not apply to any other central heating system components external to the boiler, (such as room thermostats, sensors, external boiler controls, etc.).

All of the above are standard procedures which a competent installer will be aware of. Failure to comply with any of the above will result in any guarantee being withdrawn.

 

WHO CAN INSTALL MY BOILER FOR ME?

 

The installation must be carried out by a Gas Safe registered engineer.

 

HOW OFTEN DO I NEED TO SERVICE MY BOILER?

 

To maintain the warranty, the boiler must be serviced annually, either by a local Gas Safe registered engineer or managed by Ariston directly which can be arranged by calling our Customer Service team at 0333 240 8777.

If the boiler is not serviced directly through Ariston, proof of service must be sent in to Ariston U.K. Ltd, Kings House, 101 - 135 Kings Road, Brentwood, Essex. CM14 4DR. UK

 

WHAT IS COVERED UNDER WARRANTY?

 

Under our Warranty, Ariston shall, at its discretion, repair or replace the Product. This will be carried out only where the fault arises from defects in the Product caused either by faulty workmanship or materials within the Product’s manufacture.

 

The Warranty does not include the repair and/or replacement of Products by Ariston where the malfunction or damage has arisen from:

  1. failure to comply with the correct installation, maintenance or servicing procedures for the Product as laid out in the installation and servicing manual supplied with the Product, which are also available to download from Ariston’s website;
  2. use of the Product in an industrial/heavy duty environment;
  3. improper, incorrect and unreasonable use of the Product or the failure to comply with the instructions in Product user and installation manuals;
  4. any installation, repair, maintenance or service carried out by a non-competent person;
  5. inefficient or incorrectly installed accessories and fittings (e.g. flues);
  6. incorrect supply of electricity, gas or water;
  7. a pressure drop related to water leaks outside of the Product (e.g. in radiators and pipework); and
  8. any modification or alteration of the Product carried out without prior permission or authority from Ariston.
  9. loss or damage caused by accident, theft, attempted theft, malicious damage or damage caused by fire or explosion
  10. damage caused by any disaster affecting the equipment including neglect without limitation

 

The following is NOT covered under the guarantee:

  • any external controls linked to the Product (controls supplied by Ariston are covered under their own 1 year warranty);
  • any pipework or radiators;
  • your flue system
  • any faults related to dirt or debris in the water system;
  • any cosmetic damage; and
  • any other consequential damage and/or loss arising directly or indirectly from the Product not working (including any cost incurred to access the Product).
  • airlocks and partially or fully blocked pipes or work caused by equipment, which has not been installed correctly

 

WHAT DO I DO IF I HAVE A FAULT WITH MY ARISTON PRODUCT?

 

If you believe you have a fault with your product, you should contact your installer in the first instance. If your installer confirms your product is at fault, please call Ariston Customer Service on 0333 240 8777 for further support. 

 

If you smell gas or are worried about gas safety, please call the National Gas Emergency Service immediately on 0800 111 999 (UK), 1800 20 50 50 (ROI). 

 

AFTERSALES SERVICE VISIT TERMS

 

Ariston UK Ltd (the service provider), in the course of its business, offers to provide you (the customer), an appointment for an engineer to complete a service or repair; on your Ariston branded product, subject to your acceptance of the following terms and conditions: 

  1. The product must be correctly installed and commissioned in accordance with the installation instructions for your product and must meet the requirements of the Benchmark initiative if applicable.
  2. The product must have been purchased and installed within the United Kingdom of Great Britain or the Republic of Ireland.
  3. Our engineers will only perform work on Ariston branded products or components and will not perform any work on any aspect of your heating system outside of these products. Additional works outside of these products may be conducted solely at our discretion, which may include the cleaning of external filters during routine annual service visits.
  4. Appointments will be scheduled for the earliest availability of an appropriately qualified engineer.
  5. Whilst we will endeavour to provide an Ariston engineer, we reserve the right to use a suitably qualified third party to fulfil the appointment.
  6. Our engineer will attend your property on the agreed date and inspect the appliance. Should a required spare part be unavailable, then we will arrange with you a mutually convenient time to return and complete the work.
  7. Whilst we will endeavour to fulfil all appointments there may be occasion, due to circumstances outside of our control, when we are unable to do so. In these circumstances we will contact you as soon as is reasonably possible in order to arrange an alternative date.
  8. If you are unable to provide our engineer with access to the property on the agreed date, you must contact us as soon as possible and at least before 12 noon on the day preceding the agreed appointment in order to arrange an alternative date.
  9. Our engineer will endeavour to contact you prior to your appointment in order to provide you with notice of arrival. Should we be unable to contact you, for whatever reason, our engineer will proceed to attend the appointment.
  10. Our engineer must not be left in the property alone and a suitable adult must be present in the property at all times during the appointment.
  11. Our engineers are entitled to work in a smoke free environment and as such you are required to ensure that the engineer is not exposed to active smoking whilst he is within the property.
  12. You are responsible for ensuring that our engineer can gain clear and safe access to work on the product or component and clearances are as described in the product’s installation instructions. This includes making adequate provision for visual inspection of flues in voids and for ensuring that any product located within a loft cavity complies with the current health and safety at work regulations.
  13. We reserve the right to cancel an appointment and to retain an inspection fee should we have reason to believe that the health and safety of our engineer cannot be guaranteed.
  14. We reserve the right to determine that your product is beyond economical repair. If this is the case, then our engineer will advise you accordingly.
  15. In the event that your product, or a component of your product, is covered under the terms and conditions of a manufacturer’s guarantee, then we will complete the work on the product or component free of all material and labour costs in accordance with the terms and conditions of the guarantee.
  16. We reserve the right to not fulfil an appointment, should the necessary spares be unavailable, if the product is subject to recall, or if the product has become obsolete and removed from our current product list.
  17. We will not accept or reimburse the costs of any third party in carrying out any work on the product or for parts fitted, unless we have approved the work in advance.
  18. In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit. Our service partner may provide you with a separate quotation to repair the fault – Any quote provided will be between you (the customer) and the service partner – Ariston accept no responsibility or liability for any quotation or works agreed between 3rd parties.
    1. You will be issued an invoice for the visit via email for the sum of £99 inclusive of vat (Should you accept a quote from our service partner this will include the cost of the inspection and no invoice sent or payment required)
    2. Payment can be made by calling the number on your invoice and paying by credit/debit card.
    3. No further warranty cover will be provided until payment has been made in full.
  19. For all engineer visits out of warranty or to carry out an annual service, we will ask for payment details (credit/debit card) prior to arranging an engineer appointment.
  20. You are required to provide telephone contact numbers and email address to enable us to contact you in the course of arranging and fulfilling your appointment.
  21. In the course of arranging and fulfilling your appointment we may choose to contact you in one or more of the following ways: phone, text, email;
  22. This agreement does not include:
    • Products installed on boats including house boats;
    • Fuel lines to the product, plugs or cables;
    • The replacement of casework and decorative panels or flaps;
    • Boiler de-scaling and chemical cleansing/flushing;
    • The issuing of Gas Safety Certificates (CP12s);
  23. If an Ariston engineer is required to attend to your appliance and the failure is caused by an installation error, user error or any other external cause, then you will be charged for our visit as per para. 18 above You will also be charged should our engineer be unable to gain access to your property at the agreed date and time or failure to comply with items 10-12 above results in termination of your visit.

 

AFTERSALES SERVICES & CHARGES

  1. Ariston UK Ltd offer the below additional services through our service partner network.
  2. Annual Service visits includes labour and any parts that require replacement as part of routine servicing as detailed within the product literature.
  3. For Fixed Cost Repair, all parts and labour are covered subject to the limitations and exclusions defined in our standard warranty terms & conditions. Parts that are replaced are covered for 12months, labour covered for 28 days. We reserve the right to deem your product uneconomical to repair. In this instance we shall only charge you for an inspection fee of £99.00 (EUR 110,00) and refund the difference of your FCR. FCR does not include Aco or Microgenus range. Boiler must less than 15 years of age.
  4. The maximum extension of a boilers warranty cannot exceed 15 years of age from its date of manufacture. Extended warranties claims cannot be made for the first 30 days unless purchased prior to the end of your original warranty agreement. All extended warranties are subject to the same limitations and exclusions as defined in our standard warranty terms & conditions.
  5. All additional services are subject to postal code restrictions and may not be available in all regions.

 

AFTERSALES SERVICES 
Annual Service
Non-Warranty Callout Charge / Inspection Fee
Fixed Cost Repair (FCR)