CUSTOMER SERVICE

“The checks and maintenance of the water heater must be carried out at the intervals indicated in the technical instructions for use and maintenance document, made available by the installer. Việc kiểm tra và bảo dưỡng máy nước nóng phải được thực hiện theo các khoảng thời gian được chỉ định trong tài liệu hướng dẫn kỹ thuật sử dụng và bảo trì do người lắp đặt cung cấp.”

When the water contained in the water heater is heated, it increases in volume and consequently increases the pressure inside the water heater and, more generally, in the water-sanitary system. The safety valve, which is a device that prevents excessive pressure increase, could come into operation by discharging a small amount of water to the outside, to keep the pressure within safe values. Dripping is therefore a normal phenomenon, which highlights the correct intervention of the safety valve in conditions of high pressure and which prevents potential dangerous situations for both the product and the user. In any case, to remedy the practical problems associated with the safety valve dripping, it is advisable to contact a technician.

Both instant and storage water heaters generate hot waters, but their attributes and features differ. There are 3 types of instant electric water heaters: mechanical, electronic and digital. The mechanical kind is the least expensive and features step-less control. Electronic type lets you control the power setting while digital type comes with a temperature display panel besides having power setting control. The instant water heater operates with a 3-3.3kw element and generally works for individual supply points, therefore if you have 2 bathrooms, you will need 2 instant water heaters. Unlike storage water heater, instant water heater does not require pre-heating before using as it generates hot water instantly. The water temperature can vary according to the water pressure. For example, if water pressure is low, the water temperature will go up and vice versa. The average life span for an instant water heater is around 3 to 5 years. A storage water heater has an inner tank for storage of water. The capacities range from 15 litres to 100 litres. The inner tank can be made with stainless steel or copper. It operates with a 1.5kw to 3kw element and can supply hot water to more than one point (multi-point system), which means that it can supply hot water to more than 1 bathroom as well as kitchen simultaneously. A mixer is used to regulate and provide constant water temperature so it is not affected by the change in water pressure. However, the water stored need to be pre-heated before used. To save energy and prevent loss of heat, insulation is placed between the storage tank and outer casing of the heater. A storage water heater also comes with an automatic thermostat to cut off the power supply when it reaches the preset temperature. Therefore the additional electricity consumption for switching the heater on the whole day is negligible. The average life span for a storage water heater is around 5 to 7 years.

Routine preventive maintenance of water heater can provide you many years of trouble-free heater. There are several points which you should take note: 1.Keep free from gasoline or other flammable or combustible materials around the vicinity area of the water heater. 2.It is not uncommon for the water heaters to generate hissing noise when in operation, even for the new heater. However, you should contact your professional plumber or our service center should the hissing or the noise level increases substantially as this noise may be caused by the heating element which required cleaning. 3.The purpose of magnesium anode is to neutralize stray galvanic currents, thus preventing corrosion. Therefore, it is advisable to replace the magnesium anode in the Andris2 series, SL/ SL2 series, PRO R Slim series, PRO1 R SIN series, PRO1 R Inox series and PRO RS J series regularly, e.g. bi-yearly. Please call our service center for providing this service with charge.

With Aqua Ariston NET App you can control your product directly from your smartphone. You can program the on / off and temperature regulation functions or program a hot shower ready for your arrival at home. You can also keep your consumption under control and follow our advice to save.

It is available for free on Google Play (for Android) and on the Apple App Store (for iOS). Try the DEMO version of the App to discover all its advantages.

It’s free! To manage your heating from a smartphone, simply download it from Google Play or Apple Store.

Just follow the simple instructions in the installation manual to connect the device to your home Wi-Fi network. From now on you can conveniently control your product via the App. For further information on the service, contact the Ariston call centre or visit the product registration section on this website.

In the event of an App malfunction, we advise you to uninstall and then reinstall it again on your smartphone.

After downloading the Aqua Ariston NET Apps, click on the Register button.

If you have forgotten your password to access the service, you can request that it be sent to the Login section of the App or to the website www.ariston-net.remotethermo.com. You will receive a link for the reset to the email address indicated during registration.

We remind you that the username is not an editable field. You will still have the possibility to insert a secondary reference email in the web portal www.ariston-net.remotethermo.com to receive communications and updates on the service

You will have to follow the network configuration procedure again to allow the product to communicate with the platform via the home internet connection. For more information, consult the product documentation.

You can delete your personal data from the platform (www.ariston-net.remotethermo.com) in the User Profile section at any time by following the methods indicated in our Privacy Policy. The procedures to disable the remote assistance service are governed by the contract that you have entered into with your Technical Assistance Centre.

For Aqua Ariston NET the management of privacy is important, for this reason we take our responsibility for the security of personal information very seriously, in line with the new European Regulation 2016/679 (GDPR) on data protection and with our commitment to act with transparency.