The Ariston Thermo Group has launched a voluntary campaign of preventive and corrective maintenance on some models of electric floor water heaters manufactured between 2007 and 2015.
The Ariston Thermo group has always been committed to maintaining the highest level of safety, quality and reliability in all its products. For this reason, the Company has decided to launch a voluntary campaign of preventive and corrective maintenance on certain models of electric floor water heaters.' +
Following some incidents in France, our product quality monitoring procedures have allowed us to identify a risk of overheating of the electrical components inside the plastic cap of specific floor-standing electric water heater models, manufactured between 2007 and 2015, which can be increased in the event of non-compliant installation or lack of periodic maintenance. In rare cases, there may be a risk of fire from the water heaters due to overheating.' +
The products involved are some electric storage water heaters with capacities of 200 and 300 liters sold under the brands: Ariston, Sitam and Radi-Perla .
We invite every user, owner of the aforementioned water heater, as well as all those who might be interested in the voluntary preventive and corrective maintenance campaign, to:
Where to find product references?
The serial number indicated on the plate of the electric floor hot water heater is located on the bottom or on the left side of the product.
The Ariston Thermo group has always been committed to maintaining the highest level of safety, quality and reliability in all its products. For this reason, the Company has decided to launch a voluntary campaign of preventive and corrective maintenance on certain models of electric floor water heaters.' +
Following some incidents in France, our product quality monitoring procedures have allowed us to identify a risk of overheating of the electrical components inside the plastic cap of specific floor-standing electric water heater models, manufactured between 2007 and 2015, which can be increased in the event of non-compliant installation or lack of periodic maintenance. In rare cases, there may be a risk of fire from the water heaters due to overheating.' +
The products involved are some electric storage water heaters with capacities of 200 and 300 liters sold under the brands: Ariston, Sitam and Radi-Perla .
We invite every user, owner of the aforementioned water heater, as well as all those who might be interested in the voluntary preventive and corrective maintenance campaign, to:
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- visit the website: http://product-maintenance.com and check if the model is involved in this campaign by entering the serial number indicated on the product plate;
- call the toll-free number 800 488 477 - from 8:00 to 20:00 from Monday to Sunday in order to get all the necessary information.
An authorized technician will perform the necessary maintenance and operations.
We apologize for the inconvenience
Where to find product references?
The serial number indicated on the plate of the electric floor hot water heater is located on the bottom or on the left side of the product.
